Stacy Lyn Weigand, Vice President of Operations
Licensed Public Adjuster
Stacy Lyn Weigand embarks on a new career as Vice President of Operations and an Experienced Public Adjuster after a successful 30-year career in the banking industry. Stacy’s executive-level experience and professionalism bring a new level of highly experienced and skill set to a constantly evolving industry. Her ability to multi-task, organize, customer service skills, and drive for success makes her a valued asset as Experienced Public Adjusters, Vice President of Operations. Furthermore, her vast executive-level training, professionalism, and Fortune 500 career experience bring a new level of a public adjuster to the insurance claims industry. She is trained to specialize in all residential and commercial claim types. Stacy Lyn Weigand is based out of Seminole County and is our Lake Mary Public Adjuster serving the public throughout Central Florida. In addition to her role as a private adjuster, she was hand-selected as our new Vice President to play a vital role in strategic planning and to execute our growth strategy; her commitment to excellence and customer service make her a perfect fit to the “Winning” and “Customer Focused” corporate culture at Experienced Public Adjusters.
Innovative Manager with 30 years of extensive Bank Operations experience. Enthusiastic management style with proven leadership abilities. Capable of driving record-high corporate results. Continuous focus on Efficiency, Risk, Transformation, Controls, Quality, Developing Staff, and Customer Service. Vast experience in re-engineering existing infrastructures resulting in improved efficiency and expense savings by utilizing Six Sigma techniques.
4/2018 – 09/2020 SunTrust / Truist – Senior Operations Manager- First Vice President
6/2014-4/2018 HSBC –Payment Operations & Investigations Sr. Mgr
Responsible for managing onshore and offshore High Value and Low-Value Payment Operations consisting of: ACH, WIRES, Payment Investigations, ACH Customer Service, Quality Assurance, Global Billing, End of Day FED/Chips reconciliation. Additionally, I managed Check Processing and Bank Card. Full P&L responsibility. Partnered with Technology and led all six sigma streamlining project initiatives across Payment Operations. Coordinated and managed all Audits, working directly with the Risk Liaison Office and, at times, Federal Reserve. Full P&L Responsibility
- Re-engineered Check Processing departments resulting in a $2.5 Million direct expense save
- Re-evaluated the Credit Operations infrastructure resulting in a $1.5 Million direct expense save
- Streamlined Payment Operations resulting in a $2.2 Million direct expense save
- Green Belt Six Sigma Certification received via Warwick University in Oct 2015
4/2013-6/2014 Capital One 360 – Director of Deposit Operations
Responsible for all Deposit Operations departments consisting of ACH, Wires, remote deposit capture, Check Processing, Check Investigations, Brand Integrity, BankCard and Statement Fulfillment, Fraud Investigations. Led large complex RDC and check processing projects. Full P&L responsibility for $85MM. Managed risk and audit requirements, consistently ensuring compliance with internal and external audit programs. Interacted with various partners in order to address operational, technical, and risk issues.
- Implemented RDC auto-posting threshold changes resulting in a savings of $1.5 Million direct save
- Rolled out ATM cash project flawlessly, increasing the experience for the premium client portfolio
12/2005 -4/2013 CITI – Operations Group Manager, Senior Vice President
Managed various Operational units consisting of Research, Adjustments, Returns, Signature Verify, KYC, Statement Processing, Control Disbursements, Electronic Check Deposit, and Check Processing (including Lockbox). Lead continual process re-engineering efforts and large complex projects. Full P&L responsibility.
- Implemented a new financial adjustments module (TRIPS), increasing efficiency and cost savings of $500,000 annually
- Implemented Electronic Statement project – eliminating paper statements saving $1 Million annually
4/1990-12/2005 MBNA – Group Operations Credit Card Area Manager- Vice President
Managed all aspects of Credit Card Operations: Associate bank setups, Contact Administration, Compensation, Affinity Card Management, Conversions, GELS, and Dormant Groups, Statement Fulfillment, Vendor Management (credit card envelope, statement paper, statement envelope, and Fraud investigations. Supported all Credit card projects, Full P&L responsibility.
- RFP and Negotiated paper prices with participating vendors, saving of over $1.5 Million annually
- Implemented 100k statements and Braille statements (first to roll it out in the industry)
Education: 2015 Green Belt Six Sigma Certification via Warwick University (London)
2003 Graduate of MBNA’s Accelerated Management Development Program
1997 Graduate of Management Leadership Program at MBNA
1995 Graduate of Dale Carnegie Course – Public Speaking Certificate
1989 Graduate of Daniel Boone High School in Academics
All Lines Adjuster License 06-20- University of Central Florida
Stacy is extensively trained to take on the Top 25 Florida Insurance Companies and all of the insurance companies that sell insurance policies in the State of Florida. Her passion and desire to help others in need makes Stacy an invaluable asset to help lead our organization. Her innate personality traits make her a perfect leader to drive our companies vision and instill Experienced Public Adjusters’ core values throughout our organization as we expand throughout the United States.
Stacy Lyn Weigand
Licensed Public Adjuster
Experienced Public Adjusters Corporate Headquarters in Orlando, Florida
1215 Mt. Vernon Street
Orlando, Florida 32803
Tel: (407) 247-0397